Thriving in the Sea of Sameness

BDA West of Scotland

22nd January 2020

Contact: Andrew Miller

Royal College of Physicians and Surgeons of Glasgow 232-242 St Vincent St, Glasgow, G2 5RJ

CPD approved for

Event For:
Whole Team


  • To understand where my personal opportunity is in today’s competitive, challenging and demanding marketplace
  • To identify key areas of my own daily practice that can be developed to become a customer-centric Clinic/Surgery
  • To understand what essential qualities patients’ require from the dental team today


Be able to return to the Practice with clear areas for growth and refinement to enhance the patient experience
Have a focus to maximise the value you have to offer to your patients using your own strengths and those of your team
Know how to communicate your values to your team and to your patients